Refund policy
Last updated: August 20, 2026
30-day money-back guarantee
Buy TouchGroove, try it for a full 30 days, and if it is not what you expected, email [email protected] for a full refund. No questions asked, no forms to fill.
How to request a refund
Email [email protected] from the address you used at checkout, within 30 days of your purchase. Refunds are processed by Paddle, our merchant of record, and return to your original payment method. Your license key is deactivated when the refund is issued.
Your rights
This guarantee does not replace any statutory withdrawal or other consumer rights you have under your local law. If your local law gives you more, your local law wins. Nothing here limits rights that cannot be limited.
Complaints
We reply to every request within 3 business days. If we cannot resolve your complaint to your satisfaction, you can also contact Paddle directly through its buyer support portal at paddle.net.